Shipping Instructions

RMA number must appear on the shipping label outside of the retuning package, including a copy of the original invoice and a copy of RMA form.
The returned package may be delayed or refused by Customs in any insufficient shipping information or document.
Please pack the returning item or product in original packaging or equivalent protective packaging to ensure that will arrive at Lambortech damage-free. Customer is responsible for the packaging of the item or product in return. The warranty may be void on returning item or product is in insufficiently or improperly packaging.
Customer should pay for the forwarding freight fee of RMA shipment to Lambortech. Lambortech will pay for the returning shipment freight fee to customer. Customer will receive a credit on DOA (Defective on Arrival) forwarding freight fee upon confirmation of defective reasons.
Lambortech suggests the returning package is with shipment insurance by customer. Lambortech will not be responsible for any loss or damage of merchandise returning from customer.
COD (Collect on Delivery) package is not acceptable by Lambortech.
Lambortech may refuse the returning package from customer if the returned package to Lambortech is broken or in abnormal conditions. Lambortech will attempt to inform the package condition to Customer within two working days.
If any of the returning item or product is not the same as the original RMA claim, the returning item or product shall be set to the process as out-of-warranty and applied to the out-of-warranty service charge.
Customer is solely responsible for all software data, software license, content privacy, and any legislation issues of software in all returning items and products. Lambortech is not responsible to all software of customer in the item or product repairing at Lambortech. Lambortech suggests customer to remove all software before the item or product is returned to Lambortech.
Lambortech suggests not to include the manual, disk, cable, or accessories in the returning item or product for repair.
Return for credit item or product must be in the original non-opened shipping box and carton packaging. Customer agrees on the re-stocking charge of 25% or above of total returning merchandises value.
DOA (Defective On Arrival) replacement item or product will be forwarded to Customer as receiving conditions of item or product which returned from the Customer.
RMA Returning Address

Lambortech
384 S Abbott Ave.,
Milpitas, CA 95035, USA

Attn: RMA Dept.

Support

Shipping Instructions